Last updated: June 10, 2024
We do our best to provide you with quality products and hope you will consider your purchase to be not only a benefit to your life and being, but alsoas a financial support of The e.Lib, Inc. with its nonprofit status, and all of its Anthroposophically-oriented websites. Your purchases help to fund the promoting of Rudolf Steiner's works to everyone in the world.
If for any reason you are unsatisfied with your purchase, please feel free to contact us at [email protected] within 30 days of purchase. We will attempt to rectify the situation by arranging a return and replacement (customer provides return shipping) or by offering a refund.
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. To start a return, please org">contact us. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.
Certain items are not returnable, including items that are marked as in "acceptable" condition. Please get in touch if you have questions or concerns about your specific item.
We try to avoid exchanging one item for another, there are cost differences involved. The best way to ensure you get what you want is to initiate a return of the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us.